Where your questions find their home
Sometimes the hardest part isn't knowing what to ask — it's finding where those questions can actually land. We built this space so your thoughts don't disappear into generic inboxes or automated responses that miss the point entirely.
Behind every field below sits someone who actually reads what you write. No scripts. No templates. Just direct lines to people who spend their days thinking about neural architecture and how it connects to what you're trying to build or understand.
Drop your thread here
Different doors, same destination
Written route
help@nixelon.com
Best for detailed technical questions, documentation requests, or when you need to include attachments that explain your situation better than words alone.
Real-time channel
WhatsApp: +886 4 9224 1624
Quick questions, clarifications, or when typing paragraphs feels like overkill. We usually respond within a few hours during Taiwan business hours.
Physical coordinates
Yilan City, Taiwan
2F, 38巷6號, Section 2, Minquan Rd, Yilan County, 26049. Not a drop-in office, but if you're planning something substantial and want face-time, let us know ahead.
Where we actually are
Yilan City, Yilan County
Taiwan 26049
When to expect us
Taiwan Standard Time (GMT+8). Messages sent outside these windows get picked up the next business morning. We're pretty consistent about that.